Privacy Policy - Flat Clearance Lewisham

Data Collection

We collect various types of information to provide you with efficient and personalized services. This includes:

• Personal Identification Information: Name, address, phone number, and email address.
• Property Details: Information about the property you wish to clear.
• Communication Records: Emails, phone calls, and messages exchanged with our team.

Use of Information

The information we collect is used for the following purposes:

• Service Delivery: To perform and manage our flat clearance services.
• Customer Support: To respond to your inquiries and provide assistance.
• Improvement of Services: To analyze and enhance our offerings based on client feedback.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our contractual obligations to you.
• Legitimate Interests: To improve our services and communicate updates.
• Consent: When you explicitly consent to the processing of your data.

Data Protection

Protecting your data is paramount. We implement comprehensive security measures, including:

• Encryption of sensitive information.
• Regular security assessments and audits.
• Access controls to ensure only authorized personnel can view your data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the following rights regarding your personal data:

• Access: Request copies of your personal data.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request the removal of your personal data under certain conditions.
• Restriction of Processing: Request the limitation of processing your data.
• Data Portability: Request the transfer of your data to another service provider.
• Objection: Object to the processing of your data based on our legitimate interests.

Exercising Your Rights

To exercise any of these rights, please contact our data protection officer using the information provided in our communications.

Third-Party Sharing

We do not sell or rent your personal information to third parties. However, we may share data with trusted partners who assist us in delivering our services, under strict confidentiality agreements.

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect our rights and the safety of our clients.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

Third-Party Analytics

We use third-party analytics services to understand how visitors interact with our website, which helps us improve our services.

Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children.

Parental Consent

If we become aware that a child has provided us with personal information without parental consent, we will take steps to remove that information from our servers.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically.

Notification of Changes

Significant changes to the policy will be communicated through our website or other direct communication channels.

International Data Transfers

As we operate in Lewisham, your data is processed within the United Kingdom. If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

Data Protection Laws

We comply with applicable data protection laws, including the UK GDPR, to ensure the lawful processing of your personal data.

Data Breach Response

In the unlikely event of a data breach, we have protocols to promptly address and mitigate any potential impact on your personal information.

Notification Procedures

We will notify affected individuals and relevant authorities as required by law in the event of a data breach.

Contacting Us

For any questions or concerns regarding this Privacy Policy or your personal data, please reach out through our official communication channels.

Data Protection Officer

Our Data Protection Officer is responsible for overseeing data protection strategy and implementation to ensure compliance with GDPR requirements.